What Information We Hold and Why
When you open an account with us, we collect the details you provide during registration — your name, contact information and preferred payment method. When you fund your account via Touch 'n Go eWallet, Boost or GrabPay, we log the transaction reference and amount in ringgit
-
1
(RM) so your balance updates correctly and disputes can be resolved promptly. We also record device identifiers and session data to keep your account secure across logins. If you reach out through live chat, we keep a record of that conversation to give you consistent support
-
2
on follow-up queries. We do not sell your personal data to third parties. Data shared with payment processors — including DuitNow and FPX operators — is limited strictly to what is needed to complete your transaction. Players in Ipoh and elsewhere in Malaysia are covered by
-
3
the same data-handling practices. Retention periods depend on account activity and applicable legal requirements; inactive accounts are subject to scheduled review. Where your use of this platform depends on local law, eligibility and data rights are interpreted in line with the laws of the jurisdiction where
-
4
you access the service.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.